Refund & Cancellation Policy

For non-digital goods, buyers may request a refund within the applicable window after delivery.

For instantly-accessible digital goods/services, withdrawal rights may be limited once performance begins.

Buyers open a “Refund Request” from the order page with a reason.

Sellers may review and approve; approved refunds return to the original payment method.

If no agreement is reached, either party may open a dispute; for escrow transactions funds stay locked until resolution.

When a full refund is approved, the platform commission is refunded proportionally.